Unit 2 · Communication, GD and Teamwork

# Syllabus

• Interpersonal Communication: Interpersonal relations; communication models, process and barriers; team communication; developing interpersonal relationships through effective.communication; listening skills; essential formal writing skills; corporate communication styles – assertion, persuasion, negotiation.
• 2. Public Speaking: Skills, Methods, Strategies and Essential tips for effective public speaking.
• 3. Group Discussion: Importance, Planning, Elements, Skills assessed; Effectively disagreeing, Initiating, Summarizing and Attaining the Objective.
• 4. Non-Verbal Communication: Importance and Elements; Body Language.
• 5. Teamwork and Leadership Skills: Concept of Teams; Building effective teams; Concept of Leadership and honing Leadership skills.

5 syllabus sections → 14 topics: the long first section (interpersonal communication) is split into 7 topics (2.1–2.7), group discussion and teamwork–leadership into 2 each, and 1 PYQ topic (decision-making, 2.14) comes from past papers.

# Topics

• 2.1Communication Process, Models and Channels★★★
• 2.2Barriers to Communication★
• 2.3Interpersonal Relations and Interpersonal Communication★★
• 2.4Listening Skills☆
• 2.5Essential Formal Writing Skills☆
• 2.6Corporate Communication Styles: Assertion, Persuasion, Negotiation★★
• 2.7Conflict Management★
• 2.8Public Speaking: Skills, Methods, Strategies and Tips★★★
• 2.9Group Discussion: Importance, Planning, Elements and Skills Assessed★★★
• 2.10GD Techniques: Initiating, Disagreeing, Summarizing and Attaining the Objective★★★
• 2.11Non-Verbal Communication and Body Language★★★
• 2.12Teams: Concept, Team Communication and Building Effective Teams★★★
• 2.13Leadership: Concept, Qualities, Styles and Honing Skills★★
• 2.14Decision-Making: Types, Process and Group Methods★ PYQ